Drone and geospatial survey work involves significant pre-survey preparation, logistics and crew deployment. This policy sets out fair, transparent terms for cancellations, refunds, rescheduling and deliverable disputes.

01Cancellation Before Mobilisation

Cancellations must be emailed to info@mkameshsystems.com; the cancellation date is when MKA receives and acknowledges it.

02After Mobilisation Has Begun

Once crew and equipment are dispatched, the deposit is non-refundable. If fieldwork has started, you are liable for reasonable costs incurred to that point (equipment, crew time, fuel, accommodation, permits). Where these exceed the deposit, the balance is due within 14 days.

03Weather & Force Majeure Delays

• We notify you as soon as conditions are known, ideally 24 hours ahead.
• A new date is agreed within 14 days at no extra charge.
• If you cannot accommodate a date within 60 days, a partial refund may be negotiated against actual costs incurred.
• Weather postponements do not entitle you to a deposit refund.

04Deliverable Quality Disputes

1. Notify us within 14 days of delivery, describing the specific issue.
2. We review within 5 business days and, if the deficiency is our error, correct or reprocess at no cost.
3. Deficiencies from incomplete/incorrect client information are quoted as additional processing.
4. Unresolved disputes (30 days) escalate under our Terms & Conditions.

05Client-Requested Reschedules

• More than 72 hours’ notice: no fee, subject to availability.
• Under 72 hours / on the day: up to 20% rescheduling fee for crew redeployment.
• More than 2 reschedules may withdraw the Proposal with the deposit retained for planning costs.

06How Refunds Are Issued

Approved refunds are returned via the original payment method within 7–14 business days. International transfer fees are borne by the client.

07Contact

To cancel, reschedule or raise a dispute, email info@mkameshsystems.com with your project reference.

LAST UPDATED: JUNE 2026